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Research Technician - Program Service Technician | ICF International | Columbia, MD ICF International (NASDAQ: ICFI) partners with government and commercial clients to deliver consulting services and technology solutions in the energy, climate change, environment, transportation, social programs, health, defense, and emergency management markets. The firm combines passion for its work with industry expertise and innovative analytics to produce compelling results throughout the entire program life cycle, from analysis and design through implementation and improvement. Since 1969, ICF has been serving government at all levels, major corporations, and multilateral institutions. More than 3,000 employees serve these clients worldwide. ICF's Web site is http://www.icfi.com ICF's Energy, Climate & Transportation Practice offers results and solutions to a broad range of clients in the energy industry in the Americas, Europe, and Asia. We have advised both private and public sector clients in all facets of the energy industry for more than 30 years. The Energy Efficiency group is a leader in designing and implementing effective and innovative demand side management strategies, including energy efficiency, demand response, and peak load management. Our thorough understanding of our clients' needs enables us to help energy companies, governments, and commercial clients worldwide to manage energy consumption and peak demand. To support our growth we are currently seeking a Program Service Technician for our Energy Efficiency group to provide critical program quality assurance and quality verification services for Baltimore Gas & Electric's residential sector energy efficiency programs. In this role, you will review project paperwork submitted by contractors, retailers, home energy Raters/consultants and other program participants in order to ascertain compliance with program policies and procedures. You will contact contractor/retailer/Rater/consultant to resolve any problems or issues with project submittals; make referrals to Account Manager or Program Manager as appropriate for assistance or Quality Assurance follow-up. Handle contractor/retailer/Rater/consultant Quality Assurance inquires and requests in a prompt, polite, fair and equitable manner. Coordinate with or follow up on program Quality Assurance activities such as inspections and customer surveys, as appropriate. Report activities by contractors/retailers/Raters/consultants that are out of compliance with program or industry standards, of questionable ethics, or which in any way diminish the effectiveness and/or the integrity of the program or of the client, and make recommendations for appropriate corrective actions, such as assistance, education, or sanctions (probation, suspension, expulsion). Ideal Candidates Will Have:
ICF International offers an excellent benefits package, an award winning talent development program and fosters a highly skilled, energized and empowered diverse workforce. ICF International is an Equal Opportunity and Affirmative Action Employer - M/F/D/V For a listing of other career opportunities at ICF, please visit our Career Center at http://jobs.icfi.com To apply for this position, please copy and paste the following link into your browser address bar: http://icfinternational.contacthr.com/13357659 or submit your resume and salary requirements through our homepage at https://jobs.icfi.com/viewjob.html?optlink-view=view-32383&ERFormID=newjoblist&ERFormCode=any?optlink-view=view-32383&ERFormID=newjoblist&ERFormCode=any |